Frequently Asked Questions

Add the products you want to your cart, then submit an enquiry from the cart page via WhatsApp or email. Our team will confirm final pricing, availability and delivery timelines with you directly before anything is dispatched.

Yes, absolutely. Visit our Bulk Order page and share your requirement — product, quantity and delivery city — and we'll get back to you with wholesale pricing within one business day.

Yes, GST invoices are available for all machine and bulk blank purchases. Please share your GSTIN when submitting your enquiry.

No. Your cart is a list of what you are interested in, and submitting it sends an enquiry to our team. Nothing is final until we have contacted you and confirmed availability, final pricing and delivery.

No, you can send an enquiry from the cart as a guest. If you sign in first, the enquiry is saved to your order history so you can come back to it later.

Prices on the website are indicative and can change with raw material costs, shipping charges and current offers. The price our team confirms when you order is the final price.

We show this when a product's current price needs to be confirmed. Add it to your cart and send an enquiry, or message us on WhatsApp, and our team will share the latest price.

We supply printing and branding machines and raw materials, blank products ready for printing, clothing and corporate gifting items. Browse the menu by category, or see our Catalogue page.

Availability can change, so our team confirms stock for each product after you send your enquiry and before your order is finalised.

We work to keep our images and descriptions accurate, but colours and finishes can look slightly different on screen. Machine specifications and included accessories can also vary, so our team confirms them when you order.

Share the product, quantity and your design with our team, and we will confirm what is possible for that product. Please note that custom or personalised products made to your specification can only be returned if they are defective on arrival.

There is no card or online checkout on this website. You pay from your own bank or UPI app once our team has confirmed your order, then share the payment reference on our Make a Payment page so we can match it to your order.

You can pay by UPI, QR code or bank transfer. The current details are on our Make a Payment page, along with a cash option when one is listed there.

Please wait until our team has confirmed your final price and shared the payment details with you. If you have not received them yet, send us an enquiry first.

Fill in the form on our Make a Payment page with your transaction reference and, if you have one, a screenshot. Your payment stays pending until our team checks that it has reached us, and then we confirm your order.

Never. We do not ask for your card number, CVV, PIN or OTP. Pay from your own bank or UPI app and share only the payment reference. If anyone asks you for these details in our name, please do not share them.

Yes, we ship pan-India through trusted logistics and courier partners. Delivery timelines typically range from 2–7 business days depending on your location and the product.

Heat press machines, printers and laser markers are securely crated or double-boxed with protective foam before dispatch to minimise transit damage.

Once your order is dispatched, we share the courier tracking details over WhatsApp or email so you can follow your shipment.

The delivery timelines we share are estimates. They can be affected by courier delays, regional restrictions or other events outside our control. If your shipment seems late, contact us and we will check on it.

Yes, machines carry the standard manufacturer warranty, and our team provides additional support for setup and troubleshooting even after the warranty period.

Yes. For most machines we can share a demo video, and for larger equipment our team can walk you through setup and first-use over a call.

Yes, genuine spare parts (Teflon sheets, heating elements, silicone pads, etc.) are available for most machines we sell — just reach out with your machine model.

It depends on the products you plan to sell. Message us on WhatsApp with your product idea and budget, and our team will recommend a specific machine or combo.

Send our support team your order details and a description of the issue. We will guide you through the manufacturer's warranty claim or service process.

Yes. We work directly with growing print and branding businesses, offering demo assistance, setup support and after-sales help. Tell us what you want to make and your budget, and we will suggest where to start.

Products found defective on delivery can be reported within 48 hours for replacement or repair. Please see our full Refund & Returns page for details.

Orders can usually be cancelled before dispatch. Once a machine has shipped, cancellation is handled case by case — contact our support team as soon as possible.

Inspect the package at delivery wherever possible, and report the issue within 48 hours of delivery with photos or a short video of the damage and the packaging. Keep the original packaging and accessories until the issue is resolved.

Unless they are defective on arrival, we generally cannot accept returns of sublimation, DTF or DTG inks and powders, sublimation paper, transfer film and other consumables, or custom products made to your specification.

Message us on WhatsApp or email with your order details, the product name and the issue you are facing. Our support team will reply with the next steps within 24 hours.

If the defect is verified as a manufacturing fault, we bear the cost of return shipping. If an eligible return is due to a change of mind, the return shipping cost is paid by the customer.

Once a return or refund is approved, it is processed to your original payment method within 7–10 business days. We will confirm when the refund has been initiated.

Sign in and open My Orders to look back at your orders and enquiries, track an order or buy the same items again. Enquiries you sent as a guest will not appear there.

Use the Forgot Password link on the sign-in page. We will email you a link to set a new password.

We do not sell or rent your personal information. It is only shared with our logistics and courier partners so they can deliver your order. You can ask us to update or delete your information at any time.

Call or WhatsApp us on 083183 44005, or email info@yashramtrading.com. We are based at Venus Multiplex, Cinema Rd, Golghar, Gorakhpur, Uttar Pradesh 273001.