Since orders are confirmed manually with our team after your enquiry, you can cancel or modify your order any time before it has been dispatched, free of charge. Once a machine or product has shipped, cancellation is handled on a case-by-case basis – please contact us as soon as possible.
If a product arrives damaged or has a manufacturing defect, please:
We will arrange a replacement, repair or refund depending on the nature of the issue and the specific product, at our discretion and in line with the manufacturer's warranty terms where applicable.
Due to hygiene and consumable nature, the following are generally not eligible for return unless defective on arrival:
For confirmed defective items, we will guide you on the return process and, where the defect is verified as a manufacturing fault, bear the cost of return shipping. If a return is due to a change of mind (where eligible), return shipping costs are borne by the customer.
Once a return or refund is approved, refunds are processed to your original payment method (bank transfer/UPI) within 7–10 business days. You will receive confirmation once the refund has been initiated.
For issues arising after the initial delivery window, machines are covered by the standard manufacturer warranty. Please share your order details and a description of the issue with our support team, and we will guide you through the warranty claim or service process.
Message us on WhatsApp or email with your order details, product name and the issue you are facing. Our support team will respond with the next steps within 24 hours.
